All it took was: three and a half months; 18 letters; 2 registered mailings of an unwanted handset; and a whole lot of stubbornness.
(One of the letters was to the Hong Kong billionaire who owns the telecoms 3 and T-Mobile: one was to the CEO of T-Mobile UK, one was to the CEO of T-Mobile Europe, who's in Germany: several were to the CEO and head of marketing and head of sales and people like that listed on the 3 website: two were to consumer-rights people in the UK.... and so on.)
Gosh. I feel sort of peacefully smug. I won.
Huzzah.
