a splendid duck-billed platypus

11:14 am: Wow. Okay.
I got a response to that long letter I wrote that wasn't from 3! (I got a phonecall from 3's 'Customer Service' centre the day they received it, from another person telling me "we can't cancel"...)

Just a few minutes ago: a phone call from the UK director of T-Mobile (well, from someone in his office) to say that while they couldn't do anything (they're owned by the same megatelecom company, and they run on the same platform, but they're independent companies) she would forward the letter to 3's director's office so they'd know T-Mobile had received it.

Yay. Also, hee.

Current Mood: happy

Tags: 3 are bastards

Purr at me

Comments

From:	copracat
Date:	dayordMarch 2008 08:33 pm (UTC)

(Link)

Yay, indeed!

Do these customer service people realise that customer service is the opposite of what they are doing?

(Reply to this) (Thread)

From:	yonmei
Date:	dayordMarch 2008 12:19 am (UTC)

(Link)

I think, to be fair, they probably don't have a lot of choice. By this time, I'm recognising the scripts they use.

Hence the letters sent to CEOs and other senior management, including the man who owns the whole giant telecom shebang.

(Reply to this) (Parent)

yonmei

Comments