yonmei

04:25 pm: Oh God, 3 are bastards
I have been talking on the phone with a 3 robot for ages about how "You owe us a termination fee, etc".

When I eventually got to asking if I could speak to a 3 supervisor, things moved a little bit more quickly.

Basically:

3 say that their procedure requires me to pay a termination fee before cancelling my account.

I explained, again, what the situation was from my POV. I counterproposed that if they wanted to go through the right forms and check off the right boxes, I'd pay £15 - line rental for the less-than-one-month the phone was in my possession - and that would be that. (I pointed out that 3 could not possibly want this to go to small claims court land: the supervisor person said nothing to that - he claimed the full termination fee was 3 policy, and no one at 3 could change 3 policy.)

The supervisor said that wasn't acceptable - they'd want me to pay the termination fee in full - and counterproposed that I should go visit the 3 shop on Princes Street to talk to the shop manager. (He pointed out that I might be able to get confirmation from them that the information about a 14-day notice period had been available in the shop, and that it had been 3 staff at the shop who made the two calls from the phone.)

Oh god, I wish I didn't feel ill. This is a great idea for Saturday - crowded shop, lots of customers, plenty of embarrassment opportunities for 3. I am totally tempted by the idea of running up there right now, actually.

(Oh, he also invited me to transfer the balance of my account with 3 to someone else. Uh. Gosh. Yeah, I can see myself selling this to my friends: "Friends, who among you would like a dubious handset and a customer account with a mobile phone company whose customer service and aftersales provision stinks this much?")

Tags: 3 are bastards